In Apache Junction, George Hoffman serves as the City Manager. Serving his community since 1987, Hoffman is an excellent leader, implementing long-lasting improvements and holding high ethical standards. He has prepared the community for growth, positively positioned the community with a low level of bonded indebtedness and demonstrated that Apache Junction is a community on the forefront with the first LEED Certified municipal building in Arizona.

George has not only benefited the citizens of Apache Junction; he strives to ensure positive and proactive partnerships with the business community, as well as other government entities in the region. Hoffman said that as city employees, they are “blessed to have responsibility for an organization and for a community.” He said that they “do not ‘own’ the organization, but we have the opportunity to serve others and to leave an organization and a community better than when we started.”

For his leadership and dedication, George recently received the 2013 Dwight W. Patterson Lifetime Achievement Award from the East Valley Partnership.

City managers like George are some of the many people who make Arizona cities and towns work!

Melissa Maddison loves living in the Town of Queen Creek and appreciates the clean and homey look of the community. It was partly due to those reasons that she applied for the position of Neighborhood Preservation Specialist when she made the decision to return to the workforce after staying at home to raise her three sons. Despite only having worked for the Town for slightly over a month, Melissa already understands the importance of her role in making the community look better.

“I like the neighborhood to look good, the Town to look good,” said Melissa. “I love helping to maintain the Town. It’s a nice place to be, to live, to shop.”

A typical day for Melissa includes taking in calls from residents, looking over complaints that have been filed using the mobile application “QC Connection,” and hopping in a Town truck to look for ordinance and code violations. Fliers advertising garage sales on stop signs and utility poles are often the biggest offenders in neighborhood preservation, and Melissa works face-to-face with residents to keep the community looking sharp.

“We also take care of any graffiti in Town and noise complaints,” said Melissa. “Our job is to help people understand the different ordinances in Town.”

“Having professionals like Melissa enforcing the Town’s regulations is an important piece of keeping Queen Creek a safe and beautiful place to live and work,” said Queen Creek Mayor Gail Barney. “Her positive attitude and empathetic nature make her the perfect person for this role and a great representative for our community.”

Drawing from her previous career experience as a sixth grade teacher, Melissa says respectful communication is key to her work with Queen Creek’s residents. Her friendly smile and calm approach when confronting residents about complaints help make her job easier.

“I think if you go up and be nice to people they will generally be nice back,” said Melissa on her customer service philosophy.

As a resident of Queen Creek, Melissa is proud of her community and its history. She believes the most important aspect of her job is to preserve the history and to maintain the niceness of the Town and the community.

“I love being able to see crops and horses on my drives,” said Melissa. “It’s a neat place to come and live. As a neighborhood preservationist, I want to make sure it stays that way and to encourage people to be here, to do their shopping here and to live here.”

To learn more about the QC Connection program, visit QueenCreek.org/QCConnection. To keep up-to-date on all the Town’s activities and programs, follow us at www.facebook.com/QueenCreek, www.Twitter.com/TOQC_official and www.instagram.com/TOQC_official.

Written by :  Jen Snyder

None of us enjoyed getting our homework returned by the teacher tattooed with red ink, but sometimes it was warranted.  This scenario is repeated numerous times in the world of Construction Plan Review, and Jim Dawson is the guy wielding the red pen.

As a Building Plans Examiner, Jim pores over the construction plans of developers and builders to ensure they are designed in accordance with the International Building Code, Fire Code, Mechanical Code, Plumbing Code, Energy Conservation Code, National Electric Code, Residential Code, and the Accessibility Design Access Guidelines that developed out of the Americans with Disabilities Act (ADA).

Builders sometimes take issue with corrections being requested, but Jim’s grasp of the subject matter and reasoned demeanor usually wins out. And sometimes Jim doesn’t have to say a word, like the time a design consultant was upset with several ADA requirements and insisted on meeting personally with Jim. The consultant’s objections evaporated when Jim rolled his wheel chair into the lobby to greet him.

Jim has been paralyzed from the chest down and confined to a wheelchair since 2001 following a fall he took while on vacation in Canada. With his injury has come limited mobility and a greater reliance on others, especially his wife of 32 years, Tina. Before the accident, Jim was an active outdoorsman and traveled frequently while holding numerous jobs both in the United States and Canada. He has worked with Canada’s Department of Indian and Northern Affairs overseeing the infrastructure, housing and social service needs of numerous Native American communities in northern Alberta, Canada. He later owned his own construction company in his hometown of Kingston.

Meanwhile in Arizona he held jobs with Scottsdale and Gilbert, went into the home inspection business, and even operated a restaurant and bar in Mesa. He joined Chandler seven years ago and says he’s grateful to be working alongside many wonderful coworkers.

When asked about his life philosophy, Jim smiles and says, “I make a conscious mental decision each day to make it the best day I can possibly make it.”

As the City Manager of Goodyear, Brian Dalke is always thinking about how to make the city better into the future. His forward-thinking attitude has been the guiding aspect for recently adopting a new city strategic plan and implementing a city-wide performance measure program.

He is also focused on the city’s residents, working with city employees to ensure that they are satisfied with the work their city is doing. He works closely with the Human Resources Department to develop an employee appraisal tool that is aligned to core customer service values. He has also started an initiative for Priority Based Budgeting, which will help facilitate meaningful communication between Council and staff about resources and their city initiatives.

Before becoming City Manager, Brian spent twenty years working for the city, learning the culture of Goodyear. He joined as an Economic Development Director, leading the small city as it made its mark in the West Valley. In his role there, he helped charge on many development agreements and projects that still continue to sustain the city.

His role in development continued as Deputy City Manager, where he oversaw key projects like the Estrella Falls Regional Mall agreement, which is slotted to bring a 1.2 million square-foot regional shopping center to the West Valley in 2016. In addition, the was instrumental in the development of the Goodyear Ballpark and Recreational Development Complex, which serves as a year-round economic engine for the community, and a venue for many events for the community to enjoy.

Brian likes to say that in Goodyear, they are in the “forever business,” and his guidance is ensuring Goodyear will be prosperous for many years to come. He is one of the many reasons Arizona Cities Work!

George Royer is a  key member of the Oro Valley Police Department as the Director of Volunteer Patrol for the department’s Citizen Volunteer Assistants Program.

George works every Friday at the front desk. He patrols weekly, and is part of the rotation for fingerprinting duty at the main station, and works special events including traffic control. Since 2003 George has donated over 5,594 hours of service to the department.

George has the “good guy” syndrome.  He is the person who knows everyone’s name and is always greeting every volunteer that comes in with a smile and hand shake.  He works hard to make the program a success by keeping an upbeat outlook, and being a “can do” type of role model for everyone involved in the program.

George is an even-tempered, helpful person with a positive attitude and a willingness to serve the Town of Oro Valley.  George is an upbeat guy who speaks so highly of others in the volunteer program and rarely receives credit for what he has done.

Many times, a resident’s main interaction with their city or town will involve making a  telephone call or taking a trip to a city facility to pay a bill. In the City of Prescott, there are five women who make sure this is always a pleasant experience for their residents.

The City of Prescott’s Utility Billing Crew is made up of four employees and a supervisor. Becky, Denise, Janne, Kim and Patty make themselves available all day, every day, to explain the services Prescott offers. They help residents set up accounts, let them know what can be done if there is a billing problem and explain how to look for water leaks.

Citizens who may be grumpy about their bills are welcomed with the kind, patient and compassionate voices on the other end of the phone. The Utility Billing Crew helps them through their problems; even offering staff to help find solutions to water overuse issues and leak detection. A smile can be heard in their voices, as well as seen on each of their faces daily.

http://www.youtube.com/watch?v=rb9YCVJUEHY&feature=youtu.be

This October, you might notice a bit more color while walking through the streets of Phoenix or Glendale. Both cities are decorating in pink and purple colors to commemorate good causes.

Downtown Phoenix is turning purple to bring awareness to Domestic Violence Month. City landmarks and buildings like Tovrea Castle, Phoenix City Hall and Phoenix Convention Center will be lit up purple for the month of October. Additionally, a section of First Street will be painted purple, while garbage trucks and fleet vehicles will be outfitted with posters and magnets displaying information about domestic violence. A “purple flash mob” was filmed in Phoenix Cityscape and Phoenix City officials have filmed PSAs about the importance of detection and prevention of Domestic Violence.

The City of Phoenix is committed to becoming a national leader in preventing and responding to domestic violence. It is one of the most widespread and dangerous health and safety challenges facing our community today.

“I hope this display of purple during October serves as a reminder that stopping domestic violence is a priority for our community,” said Mayor Greg Stanton.  “We must be vigilant about maintaining the effort year-round by continuing to invest real resources to fight domestic violence, including better training for police officers allowing them to detect signs of abuse when responding to calls.”

Meanwhile, in downtown Glendale, merchants are painting the city pink to show support for National Breast Cancer Awareness Month. Downtown Glendale businesses are decorating storefronts in the signature pink breast cancer color. In addition, select businesses will be offering special discounts, merchandise and menu items to benefit Susan G. Komen Central and Northern Arizona (Komen CAN AZ) and other local breast cancer programs.

Glendale residents and visitors will have the chance to participate in the showing of support by voting for their favorite pink business. Community members are asked to vote for their favorite shop by leaving a dollar donation collection jars that benefit Komen CAN AZ.

Downtown Glendale merchants will also show their support for the 21^st Annual Susan G. Komen Phoenix Race for the Cure®, taking place in Phoenix on Sunday, Oct. 13, by displaying event posters and brochures and by joining the Glendale Goes Pink team.

Avondale Police Officer Justin Iwen recently became the 2013 Mothers Against Drunk Driving (MADD) Officer of the Year.

Officer Iwen received the award at MADD’s annual event, which recognizes the commitment made by individuals to help make Arizona’s streets safer, by stepping up impaired driving enforcement and continuing the public’s education on the hazards of drinking and driving.

He was bestowed this honor because of his commitment to recognizing the importance of driver’s safety by detecting and removing impaired drivers from the streets of Avondale. Officer Iwen has participated in almost all the West Valley DUI Task Forces, and is always willing to offer his assistance with DUI investigations or accidents. Iwen also received a MADD DUI Enforcement Award for his enforcement efforts in Fiscal Year 2012/2013, conducting over 600 traffic stops, issuing over 240 citations and arresting over 50 individuals, all who were under the influence of drugs or alcohol.

Lieutenant Albert Bates, who supervises Avondale’s Traffic Division stated, “Officer Iwen has displayed a tremendous commitment to the safety of drivers. There is no doubt his enforcement efforts have made our streets safer.”

Officer Justin Iwen is a member of the Traffic Division for Avondale, and has been “Serving with Honor” for the Avondale Police Department since 2008.

Lieutenant Albert Bates, who supervises Avondale’s Traffic Division stated, “Officer Iwen has displayed a tremendous commitment to the safety of drivers. There is no doubt his enforcement efforts have made our streets safer.”

Officer Justin Iwen is a member of the Traffic Division for Avondale, and has been ‘Serving with Honor” for the Avondale Police Department since 2008.

The mission of Mothers Against Drunk Driving (MADD) is to “stop drunk driving, support the victims of this violent crime and prevent underage drinking.” MADD is the nation’s largest nonprofit working to protect families from drunk driving and underage drinking.

Chandler’s year-long Centennial Celebration received one of the highest honors achievable for government communicators, the Savvy award, from the City-County Communications and Marketing Association (3CMA). The Centennial Celebration was selected as the outstanding one-time special event among communities with a population of more than 200,000.

The Savvy awards salute skilled and effective municipal and county communication professionals who have successfully demonstrated creativity, innovation and fiscal stewardship. The entries are judged by local government professionals and persons from the professional, consulting and academic communities who are highly knowledgeable in marketing and communications.

Chandler began planning for its 100th birthday more than seven years in advance, and formed a Centennial Steering Committee in 2009 to create a special community celebration. The committee included representatives from a broad cross section of the community, including Chandler schools, non-profit agencies, faith-based organizations, service clubs, businesses, Chandler Historical Society and the Chandler Museum. Much of the centennial effort was spearheaded by the City’s Communications & Public Affairs Department (CAPA), Museum Division, and Special Events staff.

The City of Glendale also received recognition for various city events held throughout the year. Their team received five awards from the festival industry’s top professional organization, the International Festival and Events Association, for excellence in event production.

Glendale took home several awards for the annual Glitter and Glow Block Party, including the best full-length TV program and best commemorative pin and best event photo. They also received awards for the annual Glendale Chocolate Affair.