Blog Posts Tagged ‘municipal-services’

Goodyear Water Project Wins National Award

Water professionals from all over the country were on hand Sept. 12 when the city of Goodyear’s Vadose Well Injection Project was selected as the 2017 Project of the Year Award by the national Water Reuse Association.

The project consists of wells that take treated water from the city’s reclamation facility and directly pump it into the ground. This allows the city to ‘bank’ water for use during times of need.

The award comes with the water industry’s acknowledgment of the significant contributions the city of Goodyear continues to make to advance water reuse. Another award-winning city water reuse program is the ‘Brine Wetland Feasibility Project’ which takes otherwise unusable water and proved it can help nourish native vegetation, therefore creating natural wetlands.

“We know that ensuring a sustainable and reliable supply of water for the city’s future growth is essential,” said Mark Holmes, water resources manager for the city of Goodyear. “That’s why we continuously focus on how to maximize the water we have. Water reuse is a huge part of our efforts, along with conservation and partnerships.”

The city of Goodyear, ranked as the fourteenth fastest growing city in 2015 by the U.S. Census Bureau, recently announced a historic agreement with Salt River Project that, for the first time, will bring surface water to the far West Valley further expanding and diversifying the city’s water portfolio. For more information about the city’s water initiatives, visit

WateReuse is an organization dedicated to educating and advocating for water reuse. Members include water utilities, businesses, government agencies and not-for-profit organizations dedicated to recycling water to ensure communities have a safe, reliable and cost-effective supply of water. More information is available at

Tempe City Clerk Brigitta Kuiper is Arizona Municipal Clerks’ Association “Clerk of the Year”


Tempe City Clerk Brigitta Kuiper recognized as AMCA Clerk of the Year at Tempe City Council Meeting with Mayor Mark Mitchell and Councilmembers Lauren Kuby, Kolby Granville, Joel Navarro & Robin Arredondo-Savage.

Tempe City Clerk Brigitta Kuiper recognized as AMCA Clerk of the Year at Tempe City Council Meeting with Mayor Mark Mitchell and Councilmembers Lauren Kuby, Kolby Granville, Joel Navarro & Robin Arredondo-Savage.

Tempe City Clerk Brigitta Kuiper was named the “Clerk of the Year” by the Arizona Municipal Clerks’ Association (AMCA).  The award recognizes an AMCA member who has made significant contributions to the municipal clerk profession.

“Brigitta is one of the best city clerks I’ve known in my 15 years as an elected official,” said Tempe Mayor Mark Mitchell.  “She is constantly looking at ways to make her office the most efficient it can be.  The City of Tempe is lucky to have her.”

Tempe City Manager Andrew Ching described Brigitta as a “24 hour professional” and emphasized that “the level of professionalism that Brigitta and her staff exhibits is the sort of silent service that all too often goes unrecognized.”

Kuiper was hired as the Tempe city clerk in June 2010.  She was previously employed by the City of Yuma for 18 years – 12 years as its city clerk.  She is an active member of the International Institute of Municipal Clerks (IIMC) and is past president of AMCA.  Kuiper holds a Master Municipal Clerk Certification through IIMC, and a Certified Public Manager designation from Arizona State University’s Public Manager Program. She is a graduate of Arizona State University. These accomplishments reflect her belief in advanced education and professional development through lifelong learning.

Arizona City & Town Streets: There’s More Than Meets the Eye!

City of Tempe Helps Residents with Storm Damage


As monsoon season continues to hit the Valley and other parts of our state, many cities and towns are offering programs and services to residents to help them prepare, stay safe, and clean up any damage caused by the storms.

The storm that hit Monday evening, August 31, hit the City of Tempe and caused downed power lines, transformer fires and damage from fallen trees and flooding.


Tempe Center for the Arts

To help residents continuing to clean up from storm damage, the city is offering a special green organics collection beginning Tuesday, Sept. 8 to remove storm debris and fallen trees in the hardest hit areas.

If you are a resident of one of these hard-hit areas and would like to find out how to schedule your pickup, please click here

For more information on staying safe in monsoons or preparing for the next big storm, visit or your local city or town’s website.


Tempe Town Lake Pedestrian Bridge suffered damage during Monday evening’s storm. The bridge will be closed for several days for repair.

Unlimited Possibilities @ Your Library



Pull out that library card and head on over to your municipal library to check out a book – it’s National Library Week!

National Library Week is sponsored by the American Library Association (ALA) and has been going on since 1958. The week is set aside each year to celebrate libraries and municipal public libraries are a perfect example of the great support libraries can provide for their communities.

You may remember your public library as just being a place to check out a book or do some research. But that’s no longer the case! Today’s libraries are gathering places to meet with friends and colleagues, attend in-person classes, get information on current technology and learn through a variety of activities. And of course, you can still check out books – both off the physical shelf and straight to your mobile device!


See what your city or town has to offer and check out National Library Week! And if your local library has made an impact on your life, share your story! Maybe your local library has helped your child discover a love for reading or maybe you learned a new hobby through a class offered at your library. Whatever your story, share it by using social media and the hashtag #LibraryMade. More details on the #LibraryMade contest from the American Library Association can be found here.

Here’s a look at some of the ways Arizona’s cities & towns are celebrating:

  • The City of Sierra Vista will be hosting a variety of events to help celebrate the week, starting with a book signing on Saturday, April 11 with travel writer Roger Naylor. The library will also offer events through the week including reading sessions with therapy dogs, a magic and juggling show and a special children’s storytime. For more info, click here.
  • Phoenix Public Libraries will be offering Food For Fines, a fundraiser  that offers residents the opportunity to decrease their library account fines by donating canned food items.

Visit your local city or town library to find out what they’re offering this week in celebration of National Library Week!

Tempe Saluted for Veterans Programs and Services

The Arizona Department of Veterans’ Services and the Arizona Coalition for Military Families will recognize the City of Tempe during the inaugural Arizona Roadmap to Veteran Employment Summit.

The summit, a collaborative effort of public and private sector partners led by the Arizona Department of Veterans’ Services and the Arizona Coalition for Military Families, launches a statewide initiative to connect service members, veterans and their families to employment opportunities, training and resources.

The City of Tempe will be named the first Arizona Veteran Supportive Employer, a designation of the Arizona Roadmap to Veteran Employment for efforts to improve quality of life for veterans and their families. Additionally, Tempe will be announced as a Military/Veteran Resource Network Partner Organization, making it the first city in Arizona to earn this designation, based on the Guidelines for CARE for counties, cities and towns.

“Local veterans and their families sacrifice so much to serve our community. Tempe’s programs and services are a great way to show our gratitude and give back,” said Mayor Mark Mitchell. “Our military service members deserve personal and professional success. Our goal is to ensure they have the tools and support to help them achieve their dreams.”

As part of a multifaceted effort to help improve quality of life for veterans and their families, Tempe joined forces with local veterans and veteran service providers to create the Tempe Military and Veterans Working Group in 2013. The group created a strategic plan with four initiatives: establish a Tempe Veterans Commission; partner with the East Valley Veterans Education Center to establish a center that connects veterans and their families to resources, services and programs; create affordable housing projects for veterans and their families; and earn the Veterans Supportive City designation from the Arizona Coalition of Military Families. Tempe is pleased that much progress is being made on all fronts.

The Tempe City Council unanimously voted to establish the Tempe Veterans Commission on Jan. 8. On Feb. 28, the city formalized the partnership with the East Valley Veterans Education Center through a Community Resource Fair and Celebration. Last month, the City Council adopted a resolution to pursue an affordable housing project for veterans. Additionally, in October, Tempe launched the eighth Veterans Court in Arizona.

For more information on Tempe’s veterans efforts, visit

Glendale Water Celebrates 100 Years of Service

A look at Glendale's 100 year water history

A look at Glendale’s 100 year water history

Water; we all use it every day for drinking, cooking, cleaning, and public health and safety. On Feb. 25, 2015, Glendale Water Services Department will commemorate its 100th year of providing safe, reliable, high quality water and wastewater services to the community. As part of the Glendale Water Services Department Centennial Celebration, a traveling display featuring historic photos and captions titled, “Glendale’s 100-Year Water Story” will be on display across Glendale through the year. The display was developed in partnership with Arizona Public Service, Central Arizona Project, Glendale Arizona Historic Society, and Salt River Project. A century ago, the then-town of Glendale purchased the Water Works Company from Floyd Holmes Sine for $12,000 and created the new Municipal Water Works Department on Feb. 25, 1915. The initial system had two wells, two elevated tanks, distribution pipes and 160 customers. The town immediately upgraded the system by drilling additional wells and installing new pressure pumps. A storm water disposal system, fire protection system and sewage system were installed just a few years later.

The water tower that was part of the purchase of the Water Works Company from Floyd Holmes Sine, which was sold to the Town of Glendale for $12,000 on Feb. 25, 1915 and resulted in the new Municipal Water Works Department. Photo courtesy: Glendale Arizona Historical Society.

The water tower that was part of the purchase of the Water Works Company from Floyd Holmes Sine, which was sold to the Town of Glendale for $12,000 on Feb. 25, 1915 and resulted in the new Municipal Water Works Department. Photo courtesy: Glendale Arizona Historical Society.

Although Glendale has changed significantly over the last century, one thing remains constant; the city’s commitment to providing exceptional water and wastewater services to more than 230,000 people. Glendale uses state-of-the-art technology and a highly trained workforce to operate four water treatment plants, two water reclamation facilities and maintain more than 1,000 miles of water mains and more than 680 miles of sewer mains. Glendale Water Services Director Craig Johnson said “lessons from the past have helped us plan for the future.  We have a remarkable wealth of talent and experience among our employees.  Working in partnership with the community, the Water Services Department is committed to building on this firm foundation to meet the challenges that come our way.”

Members of Floyd Holmes Sine’s family join members of the Water Services Department at the Jan. 27, city council meeting where the proclamation was read declaring February 2015 through February 2016 as Glendale Municipal Water Service Centennial Year.

Members of Floyd Holmes Sine’s family join members of the Water Services Department at the Jan. 27, city council meeting where the proclamation was read declaring February 2015 through February 2016 as Glendale Municipal Water Service Centennial Year.

For a full listing of when and where the Glendale Water Services Department display will be located, visit Partner locations include the Arrowhead Towne Center, Glendale libraries and recreation centers, and Glendale Community College.

Congratulations Officer Jeffery Lumadue!

school resource officer of year_jeffery lumudue_7.2.2014

Buckeye Police Officer Jeffery Lumadue has been named School Resource Officer of the Year by the Arizona School Resource Officers Association!

In March, AZ Cities @ Work featured Lumadue for going above and beyond the call of duty with Officer Michael Miklus. The two helped a boy whose bike was stolen. Cities @ Work is overjoyed that Lumadue is being further recognized for his outstanding initiative.*

Lumadue is a 14-year law enforcement veteran who has been the SRO at Buckeye Elementary School for four years and Buckeye Union High School for another two.

Lumadue was cited by the state group for his strong stance with school children on truancy, drug use and bullying. It’s Lumadue’s pilot program, though, that has attracted the most attention. The program holds some parents criminally responsible for their children not attending school.

The program Lumadue initiated now operates at schools throughout the Buckeye Elementary School District. It has shown a significant drop in truancy rates.  Only a handful of parents have been ticketed by police for the continued absence of their children from the classroom.

“This process works because the school secretaries, counselors, assistant principals and principals are an integral part of the process before a citation is ever issued,” Lumadue said.  “We make every effort to work with the parent and child to find out what possible issues may be causing the child to miss school.  The vast majority of parents have been very receptive to the program.”

Lumadue is humbled   by the attention his SRO state award has brought because he feels it’s the consistency in the anti-truancy program – from the classroom to the courts – that has brought the positive results.

“Communication is the key,” Lumadue said.  “We don’t want to prosecute parents.  We want kids to have the chance to regularly go to school and to succeed, and this program has had some phenomenal results.”

But Lumadue’s efforts aren’t just limited to truancy.  Two years ago he spearheaded a move to redefine the Drug Free School Zone around Buckeye schools, a 1,000-foot sign-posted boundary now recognized at all the schools.

An anti-bullying campaign has also been in Lumadue’s focus.  The classes he teaches in the schools illustrate the importance of youngsters setting goals, to build character and develop leadership skills.

“We take a very pro-active stance on bullying, if we see or hear it, we indicate that it needs to stop,” Lumadue said.  “We tell students that they have a right to feel comfortable when they’re in school, and if they worry about bullying before school and it prompts fear of any kind, they need to talk to someone so it can be stopped.”

Like most professionals in public safety roles, Lumadue isn’t in it for the praise, accolades or headlines.  Since he first entered Buckeye Elementary School that first day of school, he’s relished the switch to this different kind of police work.

“All this is part of my job, and that’s why I enjoy going to work every day,” Lumadue said.  “I like working with kids and making a difference in their lives.  These are critical times in their lives, and these kids really look up to you as a role model and see police officers in a different role.”

*Watch the video that highlights Lumadue’s and Miklus’ outstanding work in March here:

Gilbert Publishes Town’s First Benchmark Report

Report identifies key performance metrics; promotes transparency and opportunities for increased efficiency

Gilbert Benchmark

The town of Gilbert is pleased to present its first benchmark report, which is available online at Created as a component of the town’s performance management strategy, the report includes 83 measures across 17 departments, utilizing a total of 33 benchmarks in 15 states. Ten Arizona communities are listed as benchmarks.

Navigating the Report
Page 11 provides a map of the benchmark communities in each state; pages 12-15 include a matrix of the benchmarks and departments, as well as some high-level comparative data, such as median home value and per capita income. Department benchmarks begin on page 17.

Benchmark Uses and Benefit to Citizens
Benchmarks provide greater context to municipal operations and are a valuable tool in gauging performance. They allow a city or town to look outside its four walls to examine how it compares to other municipalities of similar size and function. Similarly, benchmarks offer citizens perspective on the various services their city or town provides. For example: How many acres of developed parks are in each community? What are average response times for fire and emergency services? How do local sales tax rates compare? What would an average monthly water bill cost?

These measures and many more are included in the report.

For the town of Gilbert, benchmarks were also designed to identify not only where the town is excelling, but also where the organization might look to incorporate demonstrated successes and process improvements that other organizations have explored.

As other cities and towns explore similar efforts, each will be able to share data and compare operations – all with the ultimate goal of determining the services and offerings that are best fit for each community. To that end, the town of Gilbert is a member of the Valley Benchmarking Cities group through the Alliance for Innovation and ASU, a group comprised of several Phoenix metropolitan area cities that meet monthly to share and discuss performance metric data. The member cities have been a tremendous help in sharing data and providing feedback on the Gilbert report. The town looks forward to continuing its work with this group.

Through these and other efforts, the town of Gilbert’s performance management strategy drives the organization to continually seek new opportunities to improve the efficiency and effectiveness of services.

Questions? Comments? Visit

Town of Gilbert introduces “One Stop Shop”

The Town of Gilbert’s  Development Services Department’s One Stop Shop is making services more accessible and convenient for residents and businesses. Since its opening in March, 49% of permits submitted for review were handled over-the-counter with the new programs, saving both time and money for businesses and residents.

To find out more about Gilbert’s “One Stop Shop,” visit: www.GilbertAZ.Gov.