Many times, a resident’s main interaction with their city or town will involve making a  telephone call or taking a trip to a city facility to pay a bill. In the City of Prescott, there are five women who make sure this is always a pleasant experience for their residents.

The City of Prescott’s Utility Billing Crew is made up of four employees and a supervisor. Becky, Denise, Janne, Kim and Patty make themselves available all day, every day, to explain the services Prescott offers. They help residents set up accounts, let them know what can be done if there is a billing problem and explain how to look for water leaks.

Citizens who may be grumpy about their bills are welcomed with the kind, patient and compassionate voices on the other end of the phone. The Utility Billing Crew helps them through their problems; even offering staff to help find solutions to water overuse issues and leak detection. A smile can be heard in their voices, as well as seen on each of their faces daily.

By Donyelle Kesler, Digital Information Specialist

When Recreation Division’s Customer Service Coordinator Marianne Fulton isn’t at her desk at the Queen Creek Library Recreation Annex entrance, the children attending pre-school, sports and recreation classes take notice.

“’Where’s Ms. Marianne?’ the kids will all ask,” Recreation Technician Rachel Thornton said. “They miss her if she’s not there to greet them.”

Despite having numerous responsibilities including handling class registration, answering phones, assisting with special events and other administrative responsibilities, Fulton has built a close rapport with all Recreation Annex visitors. “That’s my favorite part,” Fulton said. “I enjoy welcoming our students and families and getting to know everyone. I’ve always been in customer service and always try to ensure that people have a positive experience with us.”

A Queen Creek resident for the last 13 years, Fulton’s service has gone beyond recreation customers, she also works closely with class instructors to solve issues, helps schedule their classes and offers support. Her hard work also helps recreation’s major, annual events, like Trunk or Treat and Passport to Discovery, run smoothly.

Fulton says that the family-oriented, community feel of Queen Creek is what she and the recreation staff emulate through their services.

“The activities offered through our division are important for Queen Creek families,” Fulton said. “Recreation provides opportunities for children to learn build self-esteem and create life-long healthy habits. I also always encourage adults to take time for themselves and take the adult classes we offer, too. We like to see the successes that come from the programs we offer.”

“Our Recreation Division strives to provide the community with the highest quality recreational activities by promoting social interactions through safe, fun and affordable special interest classes and events,” Queen Creek Mayor Gail Barney said. “Marianne and the entire recreation staff deliver exceptional services to support the health and happiness of our residents. The environment they have created, has continuously kept residents active in the services offered through the Town’s recreation program.”