Melissa Maddison loves living in the Town of Queen Creek and appreciates the clean and homey look of the community. It was partly due to those reasons that she applied for the position of Neighborhood Preservation Specialist when she made the decision to return to the workforce after staying at home to raise her three sons. Despite only having worked for the Town for slightly over a month, Melissa already understands the importance of her role in making the community look better.

“I like the neighborhood to look good, the Town to look good,” said Melissa. “I love helping to maintain the Town. It’s a nice place to be, to live, to shop.”

A typical day for Melissa includes taking in calls from residents, looking over complaints that have been filed using the mobile application “QC Connection,” and hopping in a Town truck to look for ordinance and code violations. Fliers advertising garage sales on stop signs and utility poles are often the biggest offenders in neighborhood preservation, and Melissa works face-to-face with residents to keep the community looking sharp.

“We also take care of any graffiti in Town and noise complaints,” said Melissa. “Our job is to help people understand the different ordinances in Town.”

“Having professionals like Melissa enforcing the Town’s regulations is an important piece of keeping Queen Creek a safe and beautiful place to live and work,” said Queen Creek Mayor Gail Barney. “Her positive attitude and empathetic nature make her the perfect person for this role and a great representative for our community.”

Drawing from her previous career experience as a sixth grade teacher, Melissa says respectful communication is key to her work with Queen Creek’s residents. Her friendly smile and calm approach when confronting residents about complaints help make her job easier.

“I think if you go up and be nice to people they will generally be nice back,” said Melissa on her customer service philosophy.

As a resident of Queen Creek, Melissa is proud of her community and its history. She believes the most important aspect of her job is to preserve the history and to maintain the niceness of the Town and the community.

“I love being able to see crops and horses on my drives,” said Melissa. “It’s a neat place to come and live. As a neighborhood preservationist, I want to make sure it stays that way and to encourage people to be here, to do their shopping here and to live here.”

To learn more about the QC Connection program, visit QueenCreek.org/QCConnection. To keep up-to-date on all the Town’s activities and programs, follow us at www.facebook.com/QueenCreek, www.Twitter.com/TOQC_official and www.instagram.com/TOQC_official.

Written by :  Jen Snyder

None of us enjoyed getting our homework returned by the teacher tattooed with red ink, but sometimes it was warranted.  This scenario is repeated numerous times in the world of Construction Plan Review, and Jim Dawson is the guy wielding the red pen.

As a Building Plans Examiner, Jim pores over the construction plans of developers and builders to ensure they are designed in accordance with the International Building Code, Fire Code, Mechanical Code, Plumbing Code, Energy Conservation Code, National Electric Code, Residential Code, and the Accessibility Design Access Guidelines that developed out of the Americans with Disabilities Act (ADA).

Builders sometimes take issue with corrections being requested, but Jim’s grasp of the subject matter and reasoned demeanor usually wins out. And sometimes Jim doesn’t have to say a word, like the time a design consultant was upset with several ADA requirements and insisted on meeting personally with Jim. The consultant’s objections evaporated when Jim rolled his wheel chair into the lobby to greet him.

Jim has been paralyzed from the chest down and confined to a wheelchair since 2001 following a fall he took while on vacation in Canada. With his injury has come limited mobility and a greater reliance on others, especially his wife of 32 years, Tina. Before the accident, Jim was an active outdoorsman and traveled frequently while holding numerous jobs both in the United States and Canada. He has worked with Canada’s Department of Indian and Northern Affairs overseeing the infrastructure, housing and social service needs of numerous Native American communities in northern Alberta, Canada. He later owned his own construction company in his hometown of Kingston.

Meanwhile in Arizona he held jobs with Scottsdale and Gilbert, went into the home inspection business, and even operated a restaurant and bar in Mesa. He joined Chandler seven years ago and says he’s grateful to be working alongside many wonderful coworkers.

When asked about his life philosophy, Jim smiles and says, “I make a conscious mental decision each day to make it the best day I can possibly make it.”

As the City Manager of Goodyear, Brian Dalke is always thinking about how to make the city better into the future. His forward-thinking attitude has been the guiding aspect for recently adopting a new city strategic plan and implementing a city-wide performance measure program.

He is also focused on the city’s residents, working with city employees to ensure that they are satisfied with the work their city is doing. He works closely with the Human Resources Department to develop an employee appraisal tool that is aligned to core customer service values. He has also started an initiative for Priority Based Budgeting, which will help facilitate meaningful communication between Council and staff about resources and their city initiatives.

Before becoming City Manager, Brian spent twenty years working for the city, learning the culture of Goodyear. He joined as an Economic Development Director, leading the small city as it made its mark in the West Valley. In his role there, he helped charge on many development agreements and projects that still continue to sustain the city.

His role in development continued as Deputy City Manager, where he oversaw key projects like the Estrella Falls Regional Mall agreement, which is slotted to bring a 1.2 million square-foot regional shopping center to the West Valley in 2016. In addition, the was instrumental in the development of the Goodyear Ballpark and Recreational Development Complex, which serves as a year-round economic engine for the community, and a venue for many events for the community to enjoy.

Brian likes to say that in Goodyear, they are in the “forever business,” and his guidance is ensuring Goodyear will be prosperous for many years to come. He is one of the many reasons Arizona Cities Work!

Many times, a resident’s main interaction with their city or town will involve making a  telephone call or taking a trip to a city facility to pay a bill. In the City of Prescott, there are five women who make sure this is always a pleasant experience for their residents.

The City of Prescott’s Utility Billing Crew is made up of four employees and a supervisor. Becky, Denise, Janne, Kim and Patty make themselves available all day, every day, to explain the services Prescott offers. They help residents set up accounts, let them know what can be done if there is a billing problem and explain how to look for water leaks.

Citizens who may be grumpy about their bills are welcomed with the kind, patient and compassionate voices on the other end of the phone. The Utility Billing Crew helps them through their problems; even offering staff to help find solutions to water overuse issues and leak detection. A smile can be heard in their voices, as well as seen on each of their faces daily.