By Donyelle Kesler, Digital Information Specialist

Walking into the Queen Creek town hall municipal services building, the first person likely to greet you is Customer Service Coordinator Margie Payton.

Payton, who worked with the Queen Creek Water Company before joining the town five years ago, knows all about water services in Queen Creek and how to ensure residents receive excellent customer service.

“I really enjoy interacting with residents, seeing them in our lobby, talking to them on the phone, I just really love that part of my job,” Payton said. “I feel every person should be helped in the same manner. No matter how important the issue, how big or small the problem is, all of the calls that come through are important,” Payton said.

Payton works along with Customer Service Representative Lacy Heiney and Administrative Assistant Elizabeth Martin to handle customer payments, water service connections and disconnections, work with builders and utility field staff on work orders and hydrant meter information and placement, and answer all incoming telephone calls for the entire municipal service building.

“We all complement each other,” Payton said. “We all know what we needs to get done and what we need to do individually and that makes us a great team.”

“Margie does an exceptional job serving our residents,” Queen Creek Mayor Gail Barney said. “She is sensitive to issues they may be undergoing and ensures that every interaction residents have with the town regarding services is a positive experience.”

Payton recently took part in and graduated from the Queen Creek Citizen Leadership Institute. She said that the Institute was something she wanted to take part in to become even more connected to the town’s inner workings.

“I loved being a part of the Institute,” Payton said. “I enjoyed being able to see what town staff does and see and experience things I hadn’t even realized in my five years were here. It was great to see that my fellow citizens enjoyed it just as much as I did.”

Payton considers herself a Queen Creek native. Her family moved to the community from Wyoming when she was 14 years old, and Payton notes the tremendous growth she’s seen in the community from street signals to new businesses. But she says despite that growth, the small-town feel and sense of community has not changed.

“When you go to the post office everyone is so nice, you know your neighbors, it’s a fun-loving community,” Payton said. “My favorite part of my job is when people come into the office when I’m working just to say hello. When people come in and say ‘I could have put this in the drop box but I wanted to say hi,’ I love that aspect of my job.”

Queen Creek Customer Service Coordinator, Margie Payton works to ensure that town residents receive exceptional customer service and support.