Tempe is the first city in the state to launch a centralized customer relations center to address questions/issues from community members, called Tempe 3-1-1. It is one of several ongoing efforts to improve technology in order to serve the Tempe community better.

Tempe 311 provides fast and easy ways for community members to connect with their city, making life easier and providing greater value and service. Community members can connect with Tempe 311 via phone (480-350-4311), Web, email and mobile app. The city receives an average of about 1,600 calls a week. What’s great about the program is that it’s the only resource residents need to remember – no need for phone directories and no getting bounced around to find the right place.

In addition, Tempe 311 makes city operations more efficient by helping the city to provide more responsive, efficient, cost-effective service by streamlining the process from the initial call to the resolution in the field.